heybajji
Frequently Asked Questions
Everything you need to know about playing on heybajji — from opening your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, slots gameplay, and responsible gaming tools available to players across Bangladesh.
Welcome to the heybajji Help Centre. This FAQ page covers the most common questions from players across Bangladesh — including how to register and verify your account, how to deposit and withdraw using bKash, Nagad, Rocket, and Upay, what bonuses are available, how cricket and slots work on heybajji, and how to use our responsible gaming tools. If your question is not answered here, our support team is available 24/7 via live chat or at support@heybajji.
Instant Deposits
bKash, Nagad & Rocket top-ups credited in seconds.
SSL Secured
All data encrypted with industry-standard SSL technology.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers matches.
500+ Games
Slots, live casino, and virtual sports from top providers.
Welcome Bonus
New players receive a generous first-deposit bonus in BDT.
Responsible Play
Free self-exclusion, deposit limits, and cool-off tools.
Account & Registration
How do I create an account on heybajji?
Creating an account on heybajji takes less than two minutes. Visit the heybajji Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be at least 18 years old to register. Once submitted, you will receive a one-time verification code via SMS to confirm your mobile number and activate your account.
What documents do I need to verify my heybajji account?
heybajji requires identity verification (KYC) before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driver's licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Uploading clear, colour photographs of your documents speeds up the review process considerably.
How long does account verification take on heybajji?
In most cases, heybajji completes account verification within 24 hours of receiving all required documents. During busy periods — such as major cricket tournaments like the BPL or IPL — it may take up to 48 hours. You will receive an email confirmation once your KYC review is complete. The support team can provide a status update at any time via live chat.
I forgot my heybajji password — how do I reset it?
To reset your heybajji password, click the "Forgot Password" link on the login page. Enter the mobile number or email address registered to your account, and you will receive a password reset link or OTP within a few minutes. If you do not receive the reset message, check your spam folder or contact our 24/7 support team via live chat for immediate assistance.
Can I open more than one account on heybajji?
No. heybajji strictly permits only one account per person, per household, and per device. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created a duplicate account, contact our support team immediately to have it merged or closed.
How do I close my heybajji account permanently?
To permanently close your heybajji account, contact our support team via live chat or by emailing support@heybajji with a written closure request. Before closing, any remaining balance can be withdrawn to your bKash, Nagad, or bank account. If you are closing because of gambling-related concerns, we strongly encourage you to consider our self-exclusion programme instead, which is described in Section 5 of this FAQ.
Deposits & Withdrawals
How long does a bKash deposit take on heybajji?
A bKash deposit on heybajji is credited to your account almost instantly — typically within 30 seconds to 2 minutes. Simply select bKash on the deposit page, enter the amount, and follow the on-screen prompts to complete the transfer from your bKash wallet. If your balance does not update after 5 minutes, take a screenshot of the bKash confirmation and share it with our live chat support team.
What is the minimum deposit amount on heybajji?
The minimum deposit on heybajji is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum is ৳500. There is no maximum deposit limit for verified accounts, though very large deposits may require an additional confirmation step for security purposes.
What is the minimum withdrawal amount on heybajji?
The minimum withdrawal on heybajji is ৳500 for all mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfer withdrawals, the minimum is ৳1,000. Withdrawals to the same payment method used for your most recent deposit are prioritised for security. Your account must be fully verified (KYC complete) before any withdrawal request can be processed.
How long do withdrawals take on heybajji?
Most heybajji withdrawals to bKash and Nagad are processed within 1–4 hours during normal business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals typically take 1–2 business days. Withdrawal requests submitted over the weekend or on public holidays such as Eid or Victory Day may take slightly longer to process. You will receive an SMS or email notification once your withdrawal has been sent.
Are there any fees for depositing or withdrawing on heybajji?
heybajji charges no fees on deposits made via bKash, Nagad, Rocket, or Upay. Withdrawals are also free of platform-side fees for standard amounts. However, your mobile wallet provider (e.g., bKash or Nagad) may apply their own transaction charges as per their standard fee schedule. Bank transfer withdrawals are free on heybajji's side, though your bank may deduct a processing fee.
Can I deposit using Nagad or Rocket on heybajji?
Yes. heybajji accepts deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services are fully supported and offer near-instant deposit crediting. To use Nagad or Rocket, select the relevant option from the deposit menu, enter the amount in BDT, and complete the transaction from your wallet app. The process is the same as for bKash.
Games & Gameplay
What cricket betting markets are available on heybajji?
heybajji offers a wide range of cricket betting markets covering the Bangladesh Premier League (BPL), IPL, T20 World Cup, ODI World Cup, and international matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, fall of next wicket, over/under runs per over, and live in-play betting. Markets open as soon as official team line-ups are confirmed before each match.
What slot games are available on heybajji?
heybajji hosts hundreds of slot titles from leading game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. Popular titles are highlighted on the Slots page, and new games are added regularly. All slots can be played on mobile and desktop without downloading any software.
Does heybajji offer live casino games?
Yes. heybajji's live casino section features real-time games streamed from professional studios, including live roulette, live blackjack, live baccarat, and live game show titles powered by Evolution Gaming and Ezugi. Games run 24 hours a day and are hosted by professional dealers. Bangladeshi players particularly enjoy the dedicated live baccarat and Andar Bahar tables available at peak hours.
What is the RTP on heybajji slot games?
RTP (Return to Player) varies by individual game on heybajji. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%, meaning the game returns ৳94–৳97 on average for every ৳100 wagered over time. RTP is a long-term statistical average and does not guarantee any specific outcome in a single session. You can check the RTP of any individual game in its help or information screen.
Can I play heybajji games on my mobile phone?
Yes. The entire heybajji game library — including slots, live casino, cricket betting, and virtual sports — is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open heybajji in your mobile browser (Chrome, Firefox, or Safari) to access all features. The mobile experience mirrors the desktop version with touch-friendly controls and fast load times.
Are the games on heybajji fair and independently verified?
All games on heybajji use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and cannot be predicted or manipulated. Games sourced from established providers like Pragmatic Play, Evolution Gaming, and NetEnt undergo regular independent audits for fairness. heybajji is committed to transparent, fair-play gaming for all players in Bangladesh.
Bonuses & Promotions
What welcome bonus does heybajji offer new players?
heybajji offers a generous welcome bonus to all newly registered players who complete their first deposit. The bonus is credited as a percentage match on your initial deposit amount in BDT, giving you extra funds to explore the full game library including cricket betting, slots, and live casino. Full terms, including minimum deposit, eligible games, and wagering requirements, are published on the Promotions page.
What are wagering requirements on heybajji bonuses?
Wagering requirements on heybajji specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing. Different games contribute different percentages toward the wagering total — slots typically contribute 100%, while live casino games may contribute less. Always read the individual promotion terms before claiming.
Does heybajji offer free spins promotions?
Yes. heybajji regularly runs free spins promotions on selected Pragmatic Play and NetEnt slot titles. Free spins may be awarded as part of a deposit bonus, as a standalone promotion during special occasions such as Eid or Pohela Boishakh, or as a loyalty reward for active players. Winnings from free spins are credited as bonus funds and are subject to the wagering requirements stated in the relevant offer terms.
Does heybajji have a loyalty or VIP programme?
heybajji rewards regular players through an ongoing loyalty programme where points accumulate based on real-money wagering activity. Higher loyalty tiers unlock benefits including enhanced withdrawal limits, dedicated account management, exclusive reload bonuses, and invitations to special events. Players in Dhaka, Chittagong, and other major cities have accessed VIP perks by maintaining consistent activity. Full details of the current tier structure are available in the Promotions section.
Can I use a bonus on cricket betting at heybajji?
Whether bonus funds can be used on cricket betting at heybajji depends on the specific promotion. Some welcome and reload bonuses are valid across sports betting markets including BPL, IPL, and T20 internationals, while others may be restricted to casino games or slots only. The individual promotion's terms and conditions clearly state which products are eligible. Sports-specific bonuses are also offered during major cricket events throughout the year.
Safety & Responsible Gaming
Is heybajji safe to use in Bangladesh?
heybajji is a safe and secure platform built with industry-standard SSL encryption to protect all player data and financial transactions. All payment processing via bKash, Nagad, Rocket, and Visa is handled through encrypted channels. The platform uses certified RNG technology for game fairness and operates strict KYC procedures to prevent fraud and protect every registered player's account.
What is the minimum age to play on heybajji?
The minimum age to register and play on heybajji is 18 years old. This is a strict, non-negotiable policy that applies to all players across Bangladesh. During the verification process, heybajji requires proof of age through a National Identity Card (NID) or passport. Any account found to belong to a person under 18 will be closed immediately and any associated winnings forfeited.
How do I set a deposit limit on my heybajji account?
You can set a daily, weekly, or monthly deposit limit directly from your heybajji account settings under Responsible Gaming → Spending Controls. Limits take effect immediately once saved. Reducing an existing limit is instant, while increasing or removing a limit is subject to a mandatory 7-day cooling-off period to ensure the decision is considered rather than impulsive. All limits are denominated in Bangladeshi Taka (৳).
How does self-exclusion work on heybajji?
Self-exclusion on heybajji allows you to block access to your account for a defined period — options include 6 months, 1 year, 2 years, or permanent closure. To request self-exclusion, contact our support team via live chat or email at support@heybajji. The exclusion is applied immediately, all marketing is stopped, and your account is fully locked for the duration. Self-exclusion cannot be reversed until the full period has elapsed.
What should I do if I think gambling is becoming a problem for me?
If gambling is starting to feel less like entertainment and more like a compulsion, act early. heybajji encourages you to use our free responsible gaming tools — deposit limits, session time-outs, and self-exclusion — straight away. You can also speak confidentially with our support team at any time. For independent, professional help, organisations such as Gamblers Anonymous and GamCare offer free guidance accessible from Bangladesh.
How do I take a temporary break from heybajji without closing my account?
heybajji offers a time-out feature that lets you temporarily suspend your account for 24 hours, 1 week, 4 weeks, or 6 weeks — without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets, and all promotional emails are paused. Your account balance and history remain intact. To activate a time-out, go to Account Settings → Responsible Gaming → Time-Out, or ask a support agent via live chat.
Still Have Questions?
Our support team is available 24 hours a day, 7 days a week — including Bangladesh public holidays. Reach us via live chat inside your heybajji account, or explore our platform to see for yourself.
🔞 18+ Only — Please Gamble Responsibly