Responsible Gaming
at heybajji
At heybajji, we believe gambling should always be a source of entertainment — never a source of stress, financial pressure, or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control and play safely.
Strict Age Verification
heybajji enforces a mandatory 18+ age policy. Every account undergoes identity verification to confirm the player's age before any real-money gameplay is permitted.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka directly from your account dashboard. Once set, limits take effect immediately and can only be lowered instantly.
Session Time-Out
Use the time-out feature to take a short break from your heybajji account — from 24 hours up to 6 weeks — without committing to full self-exclusion.
Self-Exclusion
Request a self-exclusion period of 6 months, 1 year, 2 years, or permanent closure. During exclusion, your account is fully blocked and no marketing will be sent to you.
Reality Check Reminders
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during your current session, helping you stay aware of your activity.
Dedicated Support Team
Our 24/7 support team is trained to assist players who feel gambling may be affecting their wellbeing. All conversations are handled with complete confidentiality and care.
1. Age Restriction Policy (18+)
heybajji operates strictly as an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game or betting market on the platform. This policy applies to all players in Bangladesh without exception.
During the account registration process, you will be asked to confirm that you are 18 years of age or older. heybajji reserves the right to request documentary proof of age at any point — including a copy of your National Identity Card (NID), passport, or driver's licence — and to suspend or permanently close any account where the minimum age requirement is not met.
If you are aware of a minor who has accessed or is attempting to access heybajji, please notify our support team immediately at support@heybajji. We take underage gambling extremely seriously and will act without delay.
Parental Controls: If you share a device with family members under the age of 18, we strongly recommend activating parental control or internet filtering software to prevent minors from accessing online gambling websites. A number of free filtering tools are available for Android, iOS, and desktop devices.
heybajji will never knowingly allow a person under 18 years of age to gamble on the platform. Any winnings generated by an underage player will be forfeited, and the account will be closed permanently. This is a firm, non-negotiable policy that protects the safety and wellbeing of young people in Bangladesh.
2. Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The earlier a problem is identified, the easier it is to address. heybajji encourages all players to regularly reflect on their gambling habits and to take action if they recognise any of the following warning signs.
- ⚠️ Spending more money on gambling than you can comfortably afford to lose
- ⚠️ Borrowing money or selling possessions to fund gambling activity
- ⚠️ Feeling irritable, anxious, or restless when unable to gamble
- ⚠️ Chasing losses by placing larger and larger bets to try to recover
- ⚠️ Lying to family, friends, or colleagues about the extent of your gambling
- ⚠️ Neglecting work, family responsibilities, or personal health due to gambling
- ⚠️ Using gambling as a way to escape stress, depression, or difficult emotions
- ⚠️ Repeatedly failing to cut down or stop gambling despite wanting to
- ⚠️ Spending increasing amounts of time thinking about gambling even when not playing
- ⚠️ Jeopardising important relationships or opportunities because of gambling
If you recognise these signs: Please use heybajji's self-exclusion or time-out tools immediately and reach out to our support team. Seeking help is a sign of strength, not weakness. You can also contact independent problem gambling support organisations listed in Section 6 of this page.
3. Deposit & Spending Limits
One of the most effective ways to keep gambling enjoyable and within your means is to set a clear budget before you start playing. heybajji provides a fully integrated deposit limit system that allows you to cap how much you can add to your account over any given period.
How Deposit Limits Work
You can set a deposit limit from within your heybajji account settings at any time. Limits can be configured on a daily, weekly, or monthly basis in Bangladeshi Taka (৳). Once a limit is in place:
- Any deposit that would exceed your set limit will be automatically declined.
- Decreasing your limit takes effect immediately.
- Increasing your limit is subject to a mandatory 7-day cooling-off period to ensure the change is deliberate and considered.
- Removing a limit entirely is also subject to the 7-day cooling-off period.
| Limit Type | Period | Minimum (৳) | Applies To |
|---|---|---|---|
| Daily Deposit Limit | 24-hour rolling window | ৳100 | All deposit methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) |
| Weekly Deposit Limit | 7-day rolling window | ৳500 | All deposit methods |
| Monthly Deposit Limit | Calendar month | ৳1,000 | All deposit methods |
Loss Limits and Wager Limits
In addition to deposit limits, heybajji offers loss limits and wager limits, which cap the total amount you can lose or bet within a defined period. These tools work together to give you comprehensive control over your gambling spend. To activate any of these limits, navigate to Account Settings → Responsible Gaming → Spending Controls within your heybajji dashboard.
Good practice: Set your deposit limit to match your entertainment budget for gambling — treat it the same way you would budget for going to the cinema or dining out. Never gamble with money earmarked for rent, bills, groceries, or family expenses.
4. Time-Out & Cool-Off Features
Sometimes a player simply needs a short break — whether to reassess their playing habits, manage stress, or take time for other priorities in life. heybajji's time-out feature allows you to temporarily suspend your account for a defined period without committing to full self-exclusion.
Available Time-Out Periods
- 24 Hours — A brief pause to reset and reflect.
- 1 Week — A short break to step away from the platform.
- 4 Weeks — An extended pause giving you a month away from gambling.
- 6 Weeks — The maximum time-out period before self-exclusion becomes the recommended option.
What Happens During a Time-Out
While your account is in time-out, you will not be able to log in, place bets, or access any games on heybajji. All scheduled marketing communications are paused for the duration of the time-out period. Your account balance, transaction history, and personal data remain intact and will be available to you when the time-out period expires.
Time-outs cannot be cancelled early. If you feel that a time-out is not sufficient and you need a longer break from gambling, please consider using the self-exclusion programme described in Section 5.
How to activate a time-out: Log in to your heybajji account, navigate to Account Settings → Responsible Gaming → Time-Out, choose your preferred duration, and confirm. The time-out takes effect immediately. Alternatively, contact our support team via live chat and a member of the team will activate it for you within minutes.
5. Self-Exclusion Programme
Self-exclusion is a formal commitment to stop gambling at heybajji for an extended period. It is the strongest responsible gaming tool available on the platform and is designed for players who feel that gambling has become — or risks becoming — a significant problem in their lives.
heybajji takes self-exclusion requests extremely seriously. Once a self-exclusion is activated, it cannot be reversed until the full exclusion period has elapsed, and even then, a mandatory 7-day cooling-off reflection period applies before re-activation can be requested.
Available Self-Exclusion Periods
- 6 Months — Suitable for players who need a significant break to reassess.
- 1 Year — Recommended for players who have identified a pattern of problem gambling.
- 2 Years — An extended exclusion for more serious situations.
- Permanent Closure — Your heybajji account is closed indefinitely with no option to reopen.
How to Request Self-Exclusion
- Contact Support: Reach out to the heybajji support team via live chat or email at support@heybajji. State clearly that you wish to self-exclude and specify your preferred exclusion period.
- Verification: The support agent will verify your identity to ensure the request is being made by the account holder.
- Confirmation: Once verified, the self-exclusion is applied to your account immediately. You will receive a written confirmation by email to your registered address.
- Account Blocked: Your account is locked. You will not be able to log in, deposit, or place any bets. All marketing communications are permanently stopped for the duration of the exclusion.
- Balance Withdrawal: Any remaining balance in your account at the time of self-exclusion can be withdrawn. The support team will guide you through this process.
Important: Self-exclusion at heybajji applies only to the heybajji platform. If you feel you have a gambling problem, we strongly encourage you to contact all other gambling operators you use and request self-exclusion from their platforms as well. Consider reaching out to one of the support organisations listed in Section 6 for additional help.
6. Support & Help Resources
If gambling is causing you — or someone you care about — financial, emotional, or personal harm, please seek help. There is no shame in reaching out. The following resources are available to players in Bangladesh and internationally.
National Mental Health Helpline
Bangladesh's national mental health support line provides free, confidential counselling for individuals experiencing stress, anxiety, or compulsive behaviours including problem gambling. Available in major cities including Dhaka, Chittagong, Sylhet, and Khulna.
Gamblers Anonymous
A fellowship of individuals who share their experience, strength, and hope with each other to help solve their common problem and to help others recover from a gambling disorder. International support network with resources accessible online.
GamCare
GamCare provides free information, support, and counselling to anyone affected by problem gambling. Their online chat service and resources are accessible from Bangladesh and provide guidance in English 24 hours a day.
heybajji Support
Our dedicated responsible gaming team is available 24/7 via live chat and by email at support@heybajji. We can activate limits, time-outs, and self-exclusion immediately, and connect you with appropriate external resources.
For family members and friends: If someone close to you is struggling with problem gambling, it can affect the whole family. You do not have to face this alone. Many of the organisations listed above offer support and guidance specifically for family members and loved ones of people experiencing gambling harm.
7. Tips for Safe, Enjoyable Play
The vast majority of heybajji players enjoy gambling responsibly as a form of entertainment. The following guidelines can help you keep your experience positive, fun, and within your personal limits.
- Set a budget before you start — Decide in advance how much you are comfortable spending during a session and treat it as the cost of entertainment. Never exceed that amount.
- Never chase losses — If you have reached your session budget, stop playing. Trying to win back money you have lost almost always leads to further losses.
- Play with spare money only — Only gamble with funds you can genuinely afford to lose. Never use money set aside for household bills, rent, food, education, or family needs.
- Take regular breaks — Sustained play sessions impair judgment. Step away from the screen at regular intervals, and use heybajji's session reminder feature to prompt you to take breaks.
- Do not play when emotional — Gambling while stressed, upset, or under the influence of alcohol or substances significantly increases the risk of poor decisions and financial loss.
- Keep gambling in perspective — Gambling should occupy only a small part of your leisure time. Maintain a healthy balance with other hobbies, social activities, and time with family.
- Use the tools available — heybajji's deposit limits, time-outs, and self-exclusion features are there for a reason. Use them proactively — do not wait until gambling becomes a problem to set boundaries.
- Understand the games — All casino games and betting markets have a house edge. There is no betting system or strategy that guarantees a profit. Play for enjoyment, not as an income source.
Remember: Gambling at heybajji is designed to be fun and entertaining. The platform offers cricket betting, slots, live casino games, and virtual sports for the enjoyment of adults in Bangladesh. Keeping it enjoyable means keeping it controlled.
8. Contact heybajji Support
If you have any questions about our Responsible Gaming tools, want to activate a deposit limit or self-exclusion, or simply need to talk to someone about your gambling habits, the heybajji support team is here to help around the clock.
- Live Chat: Available 24/7 directly within your heybajji account. The fastest way to reach us for immediate assistance with responsible gaming tools.
- Email: support@heybajji — For formal requests such as self-exclusion, data subject rights, or detailed account queries. Please use the subject line "Responsible Gaming Request" for priority handling.
- Response Time: Live chat requests are answered within minutes. Email responses are sent within 24 hours, 7 days a week including Bangladesh public holidays such as Eid and Victory Day.
All responsible gaming requests — including self-exclusion, time-out activation, and deposit limit setting — are handled with complete confidentiality. Your personal wellbeing is our first priority, and no judgment will be made about any request you submit.
Urgent concern? If you feel you are in a crisis situation as a result of gambling — including financial distress or emotional harm — please contact our live chat support team right away or reach out to a mental health support organisation in Bangladesh. Help is available and you do not have to face this alone.
Play Safely at heybajji
All our Responsible Gaming tools are free, easy to use, and available to every player. Explore heybajji's full range of games and betting markets — and always play within your limits.
🔞 18+ Only — Please Gamble Responsibly